Program Policies

Private Lessons and Class Policies:

• All clinics and lessons have a 24-hour cancellation policy. Cancellations within 24 hours of the lesson start time will still be charged in full. Cancellations outside of the 24 hours cancellation policy will be issued back as account credit only.
• Coaching from external sources is prohibited; only instruction provided by RippnerTennis staff is permitted.
• Gift Certificates are non-refundable.
• Clinics are non-transferable and non-refundable.
• The coach designated for you class is subject to change.
• If you are 15 minutes or more late for class or lessons you may lose your reservation.
• If you are not in the correct class, the coach will ask you to leave that class and direct you to the proper level class.
• For information on how to sign up for private lessons, please email our team at reserverations@rippnertennis.com.

Weather Policies:

• • • If classes are cancelled due to weather conditions, you will be notified via email. If rain begins within 1 hour of class we will send notification asap, however, we cannot guarantee advance notice as is the nature of inclement weather.
    • If the actual temperature is 32 degrees or below, or windchill factor of 30 degrees or below classes may be called off
    • Actual heat or heat index of 105 degrees or higher classes may be called off
    • Sustained winds of 30 mph or higher classes may be called off
    • Clinics or lessons fully cancelled due to weather will be issued as account credit. If clinics or lessons are partially cancelled due to weather players will only be charged for the portion of the session that actually ran (for example, a 1 hour session that is cancelled 30 minutes into the session will be 50% of the original cost).

Low Attendance Clinic Policy:

1 Hour Clinics:
2+ players = 1 hour clinic
1 player = 45 minute clinic

1.5 Hour Clinics:
1 player= 45 minute clinics
2 players= 1 hour clinic
3+ players= 1.5 hour clinic

Court Reservation Policies:

 

• • • Court reservations open up 48 hours in advance beginning at 8:45am each morning both online at rippner.clubautomation.com and through phone.
    • Coaching from external sources is prohibited; only instruction provided by RippnerTennis staff is permitted.
    • Court reservations cannot be made further than 48 hours out.
    • Fees:
      • Adult $4.00 per person (18-61)
      • Senior $3.00 per person (62 & over)
      • Junior $2.00 per person (17 & under)
      • Non-resident Court Fees $5.00 per person – No distinction of age.
      • Fees are for 1 1⁄2 hour for singles and 2 hours for doubles
    • Payment of court fees will be made prior to using the court- if a player does not check in or pay for their fee before using the court, their fee will be charged to the account of the player who made the reservation.
    • All participants must sign-in with pro shop
    • No cash refunds will be made after fees have been rung into the cash register.
    • Backboard/practice wall use is free.
    • Concessions and cans of balls are non-refundable

How To Use Account Credits

• Payment Option 1. This is the default payment option when you first create your account. You pay for your clinics at the time of registration. If you are to remove yourself from any clinics outside of our 24 hour cancellation policy, you will receive credit to your account for future classes. To use these credits, you need to email reservations@rippnertennis.com with the clinic type, date, and time you would like to book with your credits and we will take care of registration and applying the credits for you.
• Payment Option 2. You can opt-in for the house charge method. This method will allow you to register for clinics online without payment at time of registration, and will bill all of your clinics and lessons the 7th, 14th, 21st, and 28th of each month. On the days that your clinics are billed, the system will automatically use any account credits before it charges your card. This is an opt-in service only, so if you would like to use this method please make sure you have a card on file first, and then email us at reservations@rippnertennis.com. Note if you are on this method and use the app to register, you will need to choose the “charge my house account” option at checkout.
  • Note for payment option 2: Unpaid lessons or clinic registrations between the 7th-13th of each month will be charged on the 14th, registrations and lessons between the 14th-20th will be charged on the 21st, registrations and lessons between the 21st-27th will be charged on the 28th, and registrations/lessons between the 28th-6th of the next month will be charged on the 7th.