About
Policies &
Procedures
General
Private Lessons & Class Policies
- 24-hour cancellation policy. Late cancellations and class, location, and level switches within 24 hours are charged in full. Earlier cancellations receive account credit only.
- Adult clinics are for participants ages 16 and up.
- External coaching is not permitted. Only RippnerTennis coaches may provide instruction.
- Gift certificates are non-refundable.
- Clinics are non-transferable and non-refundable.
- Coach assignments may change without notice.
- Late arrivals of 15 minutes or more may result in loss of reservation.
- Players registered for an incorrect level may be asked to switch to a more appropriate class. If no suitable classes are available at that time, the player is not eligible for a refund.
- Court assignments are subject to change. The court you reserve is not guaranteed, and you may be moved to a different court as needed.
- Visitors and parents are not allowed to be on court for the duration of a clinic.
- For private lessons with two or more players, the host is responsible for the full lesson fee if we do not receive at least 24 hours' notice from each participating player regarding their attendance.
- RippnerTennis is not responsible for lost or stolen items. Unclaimed belongings will be donated or discarded as needed.
Cancellations
Weather Policy
- Weather-related cancellations are communicated via email and/or app notifications (must be enabled).
- Classes may be canceled for temperatures at or below 32°F or wind chill at or below 30°F.
- Temperatures at or above 105°F may result in cancellation.
- Sustained winds at or above 30 mph may result in cancellation.
- Partial cancellations are charged only for completed session time.
Rain Cancellation Credit
Credit returned based on minutes completed before cancellation. Credits apply toward future bookings.
| Minutes Completed | 30 min | 45 min | 60 min | 90 min |
|---|---|---|---|---|
| 0–14 min | Full credit | Full credit | Full credit | Full credit |
| 15–24 min | 15 min | 30 min | 45 min | 75 min |
| 25–29 min | No credit | 15 min | 30 min | 60 min |
| 30–39 min | — | 15 min | 30 min | 60 min |
| 40–44 min | — | No credit | 15 min | 45 min |
| 45–54 min | — | — | 15 min | 45 min |
| 55–59 min | — | — | No credit | 30 min |
| 60–69 min | — | — | — | 30 min |
| 70–74 min | — | — | — | 15 min |
| 75–84 min | — | — | — | 15 min |
| 85–89 min | — | — | — | No credit |
Clinics
Low Attendance Policy
1-Hour Clinics
| 2 or more players | 1 hour |
| 1 player | 45 minutes |
1.5-Hour Clinics
| 3 or more players | 1.5 hours |
| 2 players | 1 hour |
| 1 player | 45 minutes |
High Intensity 1.5-Hour Clinics
| 2 or more players | 1.5 hours |
| 1 player | 1 hour |
2-Hour Extended Clinics
| 3 or more players | 2 hours |
| 2 players | 1 hour 15 minutes |
| 1 player | 1 hour |
Camps
Camp Cancellation Policy
- More than 6 days (144+ hours) before camp start: Full Credit Refund.
- Between 3 and 6 days (72–144 hours) before camp start: 50% Credit Refund.
- Less than 48 hours before camp start: No Credit Refund.
Low Attendance Camp Policy
- If there are 1 to 2 players registered, camp will be shortened to 90 minutes.
- If there are 3 players registered, camp duration will be reduced to 2 hours.
Semester Programs
Cancellation & Class Switch Policy
All cancellation deadlines are based on the program's start date, regardless of the day you enrolled.
- Full account credit: Cancel by end of day, 14 days before the semester start date.
- 50% account credit: Cancel by end of day, 7 days before the semester start date.
- No refunds after the 7-day-before cutoff.
- The Adult Semester Program is restricted to players 16 and older. If a player under 16 registers, standard cancellation policies apply.
- Must email in at least 24 hours in advance from the class start time to schedule a make-up class.
Rain Credit Policy
Credits apply toward future bookings.
| Rain within the first 14 minutes or less | Make-up token issued |
| Rain anywhere in between | Partial credit, rounded up to nearest 15 min |
| Rain in the last 14 minutes or less | No credit or make-up token |
Facilities
Court Reservation Policies
Reserve via the RippnerTennis app, online, or by contacting the pro shop. Advance booking up to 48 hours; courts open daily at 8:45am.
- Singles reservations up to 90 minutes; doubles reservations up to 120 minutes.
- Only RippnerTennis employees may provide coaching or programming.
- Only players listed on the reservation are permitted on court.
- All participants must check in with the pro shop prior to play.
- If a player does not check in, the fee will be charged to the reserving player's account.
- Court assignments are subject to change; the reserved court is not guaranteed.
- No cash refunds after fees are processed.
- Practice wall or backboard use is free.
- Concessions and cans of balls are non-refundable.
- RippnerTennis staff reserve the right to enter reserved courts during play to fix windscreens, perform repairs, or address facility maintenance as needed.
Court Fees (Per Person)
Juniors
$3
Seniors
$4
Adults
$5