Policies &
Procedures

General

Private Lessons & Class Policies

• 24-hour cancellation policy. Late cancellations and class, location, and level switches within 24 hours are charged in full. Earlier cancellations receive account credit only.
• Adult clinics are for participants ages 16 and up.
• External coaching is not permitted. Only RippnerTennis coaches may provide instruction.
• Gift certificates are non-refundable.
• Clinics are non-transferable and non-refundable.
• Coach assignments may change without notice.
• Late arrivals of 15 minutes or more may result in loss of reservation.
• Players placed in an incorrect level may be asked to switch classes.
• Court assignments are subject to change. The court you reserve is not guaranteed, and you may be moved to a different court as needed.
• Visitors and parents are not allowed to be on court for the duration of a clinic.
• For private lessons with two or more players, the host is responsible for the full lesson fee if we do not receive at least 24 hours' notice from each participating player regarding their attendance.
• RippnerTennis is not responsible for lost or stolen items. Unclaimed belongings will be donated or discarded as needed.

Cancellations

Weather Policy

• Weather-related cancellations are communicated via email and/or app notifications (must be enabled).
• Classes may be canceled for temperatures at or below 32°F or wind chill at or below 30°F.
• Temperatures at or above 105°F may result in cancellation.
• Sustained winds at or above 30 mph may result in cancellation.
• Partial cancellations are charged only for completed session time.

Clinics

Low Attendance Policy

Camps

Camp Cancellation Policy

• More than 6 days (144+ hours) before camp start: Full Refund.
• Between 3 and 6 days (72–144 hours) before camp start: 50% Refund.
• Less than 48 hours before camp start: No Refund.

Low Attendance Camp Policy

• If there are 1 to 2 players registered, camp will be shortened to 90 minutes.
• If there are 3 players registered, camp duration will be reduced to 2 hours.

Semester Programs

Cancellation & Class Switch Policy

All cancellation deadlines are based on the program's start date, regardless of the day you enrolled.

• Full account credit: Cancel by end of day, 14 days before the semester start date.
• 50% account credit: Cancel by end of day, 7 days before the semester start date.
• No refunds after the 7-day-before cutoff.
• The Adult Semester Program is restricted to players 16 and older. If a player under 16 registers, standard cancellation policies apply.

Facilities

Court Reservation Policies

Reserve via the RippnerTennis app, online, or by contacting the pro shop. Advance booking up to 48 hours; courts open daily at 8:45am.

• Singles reservations up to 90 minutes; doubles reservations up to 120 minutes.
• Only RippnerTennis employees may provide coaching or programming.
• Only players listed on the reservation are permitted on court.
• All participants must check in with the pro shop prior to play.
• If a player does not check in, the fee will be charged to the reserving player's account.
• Court assignments are subject to change; the reserved court is not guaranteed.
• No cash refunds after fees are processed.
• Practice wall or backboard use is free.
• Concessions and cans of balls are non-refundable.