Program Policies
Program Policies
-Classes are non-transferable and non-refundable
-The coach designated for you class is subject to change
-There will be two options moving forward of how to register:
Payment Option 1.) You can pay for your clinics at the time of registration. If you are to remove yourself from any clinics outside of our 24 hour cancellation policy, you will receive credit to your account for future classes. You will need to email our team to apply these credits to your registrations at reservations@rippnertennis.com
Payment Option 2.) You can use the house charge method. This method will allow you to register for clinics online without payment at time of registration, and will bill all of your clinics and lessons each week on one single day (the 7th, 14th, 21st, and 28th of each month). Note that unpaid lessons or clinic registrations between the 7th-13th of each month will be picked up on the 14th, registrations and lessons between the 14th-20th will be picked up on the 21st, and so on. On the days that your clinics are billed, the system will automatically use any account credits before it charges your card. This is an opt-in service only, so if you would like to use this method please make sure you have a card on file first, and then email us at reservations@rippnertennis.com
-All cancelled classes and programs will result in credit back to the your account as the default method. If you prefer a refund directly back to your credit/debit card on file, there will be a required 4% charge due to credit card company processing fees.
-All clinics and lessons have a 24-hour cancellation policy. If you cancel within 24 hours of the lesson start time, you will still be charged for the session.
-Low Attendance Clinic Policy:
-If you are 15 minutes or more late for class or lessons you may lose your reservation.
-If you add your name to a clinic waitlist you may be added to the clinic anytime prior to 24 hours of the clinic start time. You are responsible for removing yourself from the waitlist if you cannot make the clinic. You will not be automatically moved into the clinic within 24 hours of the clinic start time.
-If you sign up for a clinic with spots available while on the waitlist for a separate clinic in the same time frame, you are responsible for removing yourself off the waitlist prior to 24 hours of the clinic to avoid being charged for both if you are moved up from the waitlist.
-If the actual temperature is 35 degrees or below, or windchill factor of 32 degrees or below classes may be called off
-Actual heat or heat index of 105 degrees or higher classes may be called off
-Sustained winds of 30 mph or higher classes may be called off
